TERMS & CONDITIONS2018-08-21T23:16:38+00:00

Saxentours Terms & Conditions

Reservations & Payment

To make reservations, complete application form and send deposit of $345 per person by register at www.saxentours.com and the registration form. The final balance is due 75 days prior to departure. Early departures and/or extended stays are subject to availability, must be requested upon registration.

Payments are made to our PayPal or IBAN account. Information about payment is to be found under Price/Payment in the itinerary, In case of billing error, we reserve the right to re-invoice with correct pricing. You will receive a receipt on your payments by e-mail after completed payments.

Travel Documents

It is the responsibility of each passenger to obtain proper travel documents, such as passport and visa. Each passenger must be in possession of a passport with a validity of at least six (6) months beyond the conclusion of their trip. A visa is not required for Scandinavia or Western Europe for stays of less than 3 months.

With full payment, tour documents are normally sent 14-21 days prior to departure and should arrive within 6 business days.

Cancellations

The following per person cancellation fee applies: More than 75 days prior to departure: $250; 75-45 days: $600; 44-7 days: $1500; less than 7 days: non-refundable. Cancellation fees may also apply to any additional services including accommodations, independently supplied services, and optional excursions reserved prior to, during and after the tour. Trip cancellation insurance is strongly recommended.

Insurance

The client is urged to protect his/her investment with travel insurance. Saxentours is not responsible for loss, damage or theft of luggage or personal belongings, or for personal injury, accident or illness.

Changes

Once deposit has been received, each subsequent change will be subject to a change fee of $50 per person, only if we can accept the change and travel documents have not been issued. If documents are issued and we can accept the change there will be an additional reissue fee of $50 per person plus any fees assessed by land supplier/s.

Land Costs

The tour price is based on a minimum of 20 persons. The trip will be feasible with fewer than 20, but if the minimum number of passengers is not reached, the price may increase or services may be modified to accommodate a smaller group. All rates are based on tariffs in effect at the time the tour was planned and are subject to increase in the event of currency fluctuation.

Land Transportation

Our primary means of travel will be a first-class, private motor coach. Other transportation and/or accommodations as indicated.

Luggage

No responsibility is accepted for loss of or damage to baggage or any of the traveller’s belongings. Baggage insurance is strongly recommended.

Special Requests

Special hotel requests, such as “double bed,” “room near elevator,” “room on lower floor,” etc., should be submitted in writing with final payment, 75 days prior to departure. Please be advised, however, that such requests are outside of our control and therefore cannot be guaranteed.

Smoking

Smoking is not permitted on motor coaches, hotels or any other public places in Sweden.

Hotels

Accommodations in rooms with private facilities at hotels specified or similar. Saxentours reserves the right to substitute hotels. Rooms in Scandinavian hotels may have twin, double or day beds. As Scandinavian hotels generally have small rooms, we advise against requesting a room for three. Triple rooms are available on request only, and no discount applies. A limited number of single rooms are available at the supplementary cost shown. Single rooms are generally inferior to double rooms in size and location. All rooms are assigned by the hotel management upon arrival. Please note that throughout Europe it is standard policy that hotel rooms are not available for check-in before 3:00pm. Requests for special room assignments should be submitted in writing with final payment, 75 days prior to departure. Special room requests cannot be guaranteed. Please be advised that not all hotels in Scandinavia are air-conditioned.

Service Charges, Tips & Taxes

Gratuities to tour director/guide and driver are customarily left to the discretion of the tour member and are therefore not included in the tour cost. All service charges and taxes at hotels are included, so extra tipping will not be necessary

Meals

Breakfast, lunch and dinner as specified in the itinerary. Special requests for meals should be submitted in writing with final payment 75 days prior to departure. Special meal requests cannot be guaranteed.

Not Included

  1. Airfare/Air transportation. The tour starts at Alingsås (Sweden). It means you will be responsible for making your own travel arrangements to and from Sweden
  2. Airport fees and taxes;
  3. Passport fees;
  4. Visa fees, where required;
  5. Personal expenses such as laundry, liquors, wines, mineral waters, phone, valet, etc.;
  6. Meals not specifically listed as included;
  7. Expenses due to flight delays, strikes, bad weather or other irregularities;
  8. Travel Insurance;
  9. Excess baggage charges;
  10. Individual services apart from the group;
  11. Refunds for tour services not utilized;
  12. Any expenses for à la carte meal items not included in preplanner menus;
  13. Gratuities for tour director, city guides and driver.

Participation

Saxentours reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interest of the other participants.

Travelers must report any disability requiring special attention at the time of registration. A qualified and physically able companion must accompany travellers who need assistance (such as walking, getting on and off motor coach, etc.) and must assume full responsibility for their well being. Motorized scooters are unsuitable for tours outlined in this brochure.

Responsibility

Saxentours, its agents, employees, representatives, associated companies and travel agencies through which the tour was booked are not responsible for any damages, accidents, losses, detention, annoyance, consequential damages of any kind; delays, and expenses due to same; quarantine, strikes, force majeure, failure of any means of conveyance to arrive or depart as scheduled; disturbances, government actions, restrictions or regulations, discontinuance or change in transit or hotel services or schedules; and any other causes over which we have no control  and which are not caused by any negligence, wrongful action or omission on the part of Saxentours, its agents, employees, representatives, associated companies and travel agencies.

Without limiting the above, you are hereby given notice, and you hereby understand and agree that all tickets and coupons issued, and all arrangements for transport or conveyance, or for hotel accommodations, and any other arrangements provided herein, are made only on the expressed condition that we (Saxentours, etc.) shall not be liable for any injury, damage, loss, expense, accident, delay, problem or irregularity which may be occasioned either by reason of any defect in any vehicle or aircraft or other means of conveyance, or through the acts, omissions or defaults of any company or person engaged in conveying the passengers herewith, or of any hotel proprietor or servant, or any other person, firm or entity, not under the direct supervision, control or employment of Saxentours, its agents, employees, representatives, associated companies and travel agencies. Saxentours reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, and to make any changes in the itinerary, whenever, in the sole discretion of Saxentours, it is deemed necessary for the comfort, convenience or safety of the tour participants.

Cancellations by Tour Operator

Saxentours reserves the right to cancel any tour up to 30 days prior to departure. In the event the tour is cancelled, Saxentours has no responsibility beyond full refund of monies paid by the participant.